Website Privacy & Cookie Policy

DSP (Interiors) Ltd Website Privacy & Cookie Policy

Introduction

Please take the time to read this privacy & cookie policy in its entirety. The security of your data is very important to us. In this policy we will explain how we collect, use and protect your personal data. It also outlines your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

DSP (Interiors) Ltd collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

 

What personal information is collected?

During our business processes, once provided by you, we collect the following:

Personal information, for example name, contact details (which would amount to postal address(es), email address(es) and any telephone numbers) including occupation.

This information is collected when you:

Register with us on our website or elsewhere

Contact us directly via telephone, email, website, or any additional method

Via enquiry or use of our services.  

In addition, information collected from partners and suppliers will be used to contact you about our services, on the basis that you have authorised our suppliers or partners to do so.

 

How do we use your personal information?  

We use personal information collected to:

Provide you with information, products or services requested by yourselves.

Provide information and updates related to our services and partners that we feel may be of interest.

To initiate and complete commercial transactions with you for the purchase of products and services.

Notify you about changes to our ongoing services.

To manage any communication between you and us.

 

Who we share your personal information with?

Where goods or services that you have ordered are to be supplied by our third-party suppliers or contractors, we will provide them with your contact details.

Where required to by law we will provide your personal information to law enforcement or other authorities.

We will not share your personal information with any other third party.

 

Does information have to be provided by you? If so why?

Personal information provided to us such as name and contact addresses is necessary for us to provide you with services and goods you have ordered. When we collect your information, we will inform you whether you are required to provide that information with us.

How long we store your information for:

We will hold personal information from our customers for up to 7 years dated from the last time we supplied our goods or services.

We will store the details of past or potential customers only for the period we believe our services or goods may be of interest. If requested, we will delete your contact details if at any time you no longer wish for us to contact you. In any case personal information will only be stored for up to 7 years dated from the last time you contacted us.

 

Lawful basis for processing of your personal data

It is necessary for us to use your personal information to successfully provide products or services for the performance of a contract and to comply with our legal obligations.

If you are a current or previous customer our legitimate business interests are to keep you updated on services and products we feel that are relevant and of interest. This will only be directed to contact information provided by you and there will always be an option to opt out of further communications with the ability to delete any records of personal information we may have.

Any contact by electronic communication will respect your e-privacy rights, being restricted to the use of e-contact details you provided to us initially and related to similar goods or services.

 

Consequences of our use of your personal information

Data security. We have taken steps to ensure any information held by us is not lost, used, or accessed in an unauthorised way.

Privacy rights. We do not believe that any communications you may receive from us risk any breach of your privacy policy given the frequency and content. In addition you will always have the option to opt out of further communications and request that we delete any personal information that we or our third party suppliers have stored about you.

 

How we keep your personal information secure

We have sufficient security measures to ensure that personal information won’t be accidentally lost, used or accessed in an authorised way. Any access to personal information is strictly limited and any persons authorised to process the information are subject to a duty of confidentiality.

We have processes in place to manage any suspected data security breach. In the unlikely event of a data security breach we will notify you and any applicable regulator where we are legally obliged to do so.

 

Complaints procedure

In the first instance our designated member of staff should be able to resolve any concerns or queries you may have about the use of your information. All complaints will be treated in a confidential manner.

However, should you feel this is not satisfactory the General Data Protection Regulation gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the ‘Information Commissioner’ who can be contacted to lodge a complaint. They can be contacted on 0303 123 1113 or via https://ico.org.uk/concerns/.

 

Use of Cookies

What are cookies? A cookie is a small file that is placed on your device that will allow us to remember and recognise you. It is sent to your browser and stored on your computer’s hard drive or electronic device.

We use cookies for several reasons as they help us provide you with a good experience when you browse our website and allow us to improve our site.

By continuing to browse this site, you are agreeing to our use of cookies. Please note however, that most browsers allow you to refuse to accept cookies and to delete cookies. Bear in mind that blocking all cookies will have a negative impact on the usability of many websites and may not be able to use all of the features on our website.

See below information on our site-specific cookies:

Third-party cookies:

Google Analytics. This collects data about website usage. It does not include personally identifiable information.

Google remarketing. This is used to market your products and services to your visitors. Your visitors may see your ads on Google properties having visited your site.

 

Privacy Policy Amendments

We may update this policy by publishing a new version on our website. You should occasionally check this page for updates and ensure you are happy with any changes to the privacy policy.

 

Contacting us

If you have any comments, queries or suggestions about this privacy policy or how we handle your personal data the best point of contact is sales@dsp-solutions.co.uk

Alternatively we can be contacted at:

DSP (Interiors) Ltd

Unit 23, The Parker Centre

Mansfield Road

Derby

DE21 4SZ

UK

Telephone: 01332 291517